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Head of Insights and CX

Chloe Chong

Key to ensure insights drive all our works and recommendations and set CX best practice standard

Professional Skills

Research and Insights 90%
CX Measurements and Metrics 90%
Ideation 90%
Client Communication 90%

Known For

Chloe would like to be known as someone who pushes boundaries with creative thinking with rigorous insights and research.  She was first trained as a researcher, next on data driven and CX strategies  and recently updated on insurance knowledge.

Past Experience

All marketing and branding insights projects, service innovation and CX strategies.